Refunds & Cancellation
Last updated 19 September 2026
In short. There are two different payments here and they are refunded by two different people. Your academy's subscription is refunded by us. A family's dues are refunded by the academy, through the same provider the family paid with.
1. Which payment is which
| Payment | Paid by | Paid to | Refunded by |
|---|---|---|---|
| Nadina App subscription | The academy | Nadina App | Nadina App — section 2 |
| Membership dues, match fees, donations | A family or supporter | The academy | The academy — section 3 |
The academy is the merchant of record for everything a family pays. It sets the fee and it decides the refund; we neither hold that money nor take a percentage of it.
2. The academy's subscription
- 14-day refund. A new academy that is not happy can ask for a full refund within 14 days of its first payment. No reason needed.
- Cancel any time. A monthly plan stops at the end of the month already paid for. An annual plan stops at the end of the year already paid for. We do not pro-rate an annual plan part way through, except where the law requires it.
- Renewals. If a renewal was charged by mistake — you had already cancelled, or you tell us within 7 days of the charge and have not used the service in that period — we refund it in full.
- Extended outage. If the service is unavailable for more than 48 consecutive hours through our fault, ask us and we will credit or refund that part of the period.
Ask by emailing Hussein.shaalan77@gmail.com from the academy admin's address. We answer within one working day, and approved refunds go back to the original payment method within 5–10 working days depending on the provider and your bank.
3. Dues a family has paid
- Dues are refundable by the academy, within 14 days of the charge, at the academy's discretion, and are returned through the same provider the family paid with.
- To cancel a membership, a family asks the academy to end it. The next due is then simply not raised — there is nothing to cancel and no notice period in the software.
- A family that believes it was charged in error should contact its academy first. The academy can see the exact ledger entry, and can confirm, refund or correct it.
- Donations and sponsorships are not refundable once the payment has settled, unless they were made in error and the academy agrees.
If a family cannot resolve something with its academy, write to us at Hussein.shaalan77@gmail.com. We can show what the ledger records and put you in touch with the academy's admin, but the refund decision is the academy's to make.
4. Chargebacks
Please ask before raising a chargeback with your bank — it costs the academy a fee and takes weeks, where a refund takes days. We will help the academy resolve a disputed charge with the evidence in the ledger.
5. Failed and duplicate payments
A payment that fails is never marked paid, and nothing is owed twice: dues are raised with a deterministic key per period, so a retry cannot double-charge a family. If a duplicate ever does appear, it is refunded in full — tell your academy, or tell us.
6. Contact
Email Hussein.shaalan77@gmail.com · WhatsApp +961 3 707 751 · Beirut, Lebanon.